Support

Help for Optmum on Mac, iPad, and iPhone. We read every message.

Get help

Email us and we'll usually reply within one business day.

Before you write

Please include the platform you're on (Mac, iPad, or iPhone), your OS version, your Optmum version, and what you were doing when something didn't behave the way you expected. A screenshot helps.

Common topics

App Store purchases & Universal Purchase: One subscription unlocks Mac, iPad, and iPhone via Apple's Universal Purchase. Sign in with the same Apple ID on every device. Subscriptions auto-renew until cancelled in your Apple ID settings.
Restoring a purchase: Open Optmum on the new device, go to Settings → Restore Purchases, and make sure you're signed into the same Apple ID you used at purchase.
Conversions, batch, and quality: Tell us the input format, the target format, and the quality / resize settings you chose. If a specific image is failing, including a sample (or its dimensions and size) helps us reproduce.
Refunds: App Store purchases — including subscriptions and lifetime — are refunded by Apple through reportaproblem.apple.com. Email us if you'd like help with a request.