OptmumSupport
Get Help
We're here to help! If you have questions, need assistance, or want to report an issue, please don't hesitate to reach out.
Response Time
We typically respond to support requests within 24 hours during business days.
For licensed users, we prioritize your requests and aim to respond even faster.
Before Contacting Support
Check the FAQ
Many common questions are answered in our FAQ section.
Review Release Notes
Check our release notes to see if your issue has been addressed in a recent update.
Include Details
When contacting support, please include:
- Your macOS version
- Optmum version
- Description of the issue
- Steps to reproduce (if applicable)
- License key (if you have one)
Common Issues
License activation not working
Make sure you're entering the license key exactly as received. Check that your internet connection is working, as activation requires a connection to our servers.
Conversion quality issues
Try adjusting the compression settings. Some formats may have limitations when converting to certain target formats.
App won't launch
Ensure you're running macOS 12.0 or later. Try restarting your Mac and launching the app again. If the issue persists, contact support.
Need Immediate Help?
For urgent issues or questions about your license, email us directly at [email protected].